Rapid Wrench Mobile Mechanic is transforming how customers connect with reliable mobile mechanics across the United States. We operate active Facebook communities across multiple states, enabling faster job fulfillment, better communication, and real-time customer support.
We’re growing fast — and now we’re hiring a dedicated Community Engagement & Dispatch Coordinator to take our digital communities and customer experience to the next level.
Position: Full-Time
Location: 100% Remote
Department: Community, Dispatch & Customer Success
Submit your application and become part of a fast-growing company changing the mobile mechanic industry through digital community power.
We’re seeking a proactive, energetic, and organized individual to manage our Facebook groups, engage mechanics, communicate with customers, and coordinate service calls across multiple states.
This role blends digital community management, customer service, and dispatch operations — making you the heartbeat of our online mechanic ecosystem.
Manage 3 active Facebook groups across multiple states
Approve only verified mechanics and legitimate customers
Remove spam, off-topic content, and policy violators
Maintain clean, active, and engaged member lists
Create polls, Q&A posts, tips, and regular engagement prompts
Share mechanic success stories, customer wins, and group updates
Spark conversations and build real relationships
Post available jobs and match them with eligible mechanics
Respond to inbound messages and calls from customers
Convert inquiries into scheduled, paid service jobs
Match jobs with vetted mechanics in our groups
Confirm scheduling, follow up on completion, and manage feedback
Escalate issues to operations when needed
Promote groups within local mechanic communities
Support ad campaigns that attract mechanics and customers
Share content that generates quality leads and engagement
Have excellent written and verbal English
Know how to manage Facebook Groups and drive engagement
Enjoy community building & interacting with people
Can confidently take calls from U.S. customers
Are self-driven and comfortable working independently
Have experience in digital marketing, Canva, or Facebook tools
Bonus: Exposure to automotive, dispatching, or mobile services
Facebook Groups
Facebook Business Manager
Google Voice or WhatsApp Business
Dispatch Software (training provided)
Canva or similar design tools
Must be available 8AM – 6PM U.S. Central Time
Full-time only
Some evenings/weekends as needed
Competitive base salary (experience-based)
Bonuses for successful dispatches & customer conversions
Yes. This role is 100% remote and can be performed from anywhere as long as you have a stable internet connection and can work U.S. Central Time hours.
You must be available during core U.S. Central Time hours, typically 8AM – 6PM CST. Some evening or weekend availability may be required during peak activity or urgent dispatch needs.
Prior experience is strongly preferred. You should understand how to approve members, moderate content, grow engagement, and create posts that build an active community.
Not required, but a basic understanding of automotive services or dispatching is a big plus. Training will be provided where needed.
Yes. This role includes handling incoming calls from U.S.-based customers, answering questions, and converting inquiries into scheduled jobs.
You’ll work with:
Facebook Groups & Business Manager
Google Voice or WhatsApp Business
Dispatching & scheduling software (training provided)
Canva or similar design tools
No advanced technical skills are required — just comfort with common online platforms.
When a customer requests service, you will:
Gather details and confirm the job.
Check our Facebook groups for verified mechanics in that state.
Assign the job based on availability and skill.
Confirm the schedule with both the customer and the mechanic.
Follow up after job completion.
Training will be provided on our exact workflow.
You will manage three (3) state-based Facebook groups used for both mechanic recruitment and job fulfillment.
Nothing overly complex — mainly:
Simple posts
Polls
Mechanic spotlights
Customer success stories
Basic graphics via Canva
We prioritize engagement, clarity, and consistency over high-end design.
Yes. This is a full-time role with performance-based bonuses.
A stable connection of at least 20 Mbps is recommended, with a quiet workspace for calls and group management.
Rapid Wrench is hiring immediately. Candidates who complete the form and pass the interview stage can start as soon as onboarding is complete.
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