Privacy policy

Introduction

Rapid Wrench (“we,” “our,” “us”) is committed to protecting the privacy of our customers and website visitors (“you,” “your”). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.

1. Information We Collect

• Personal Information: We may collect personal information that you provide to us, such as your name, address, email address, phone number, vehicle information, and payment details.
• Technical Information: We may collect technical information about your use of our website, including your IP address, browser type, operating system, referring URLs, and pages viewed.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide and manage our services, including booking appointments, performing vehicle repairs and maintenance, and processing payments.
• Communication: To communicate with you regarding your appointments, service updates, and customer support.
• Marketing: To send you promotional materials, newsletters, and special offers. You can opt out of marketing communications at any time.
• Website Improvement: To analyze and improve our website’s performance and user experience.

3. Sharing Your Information

• Service Providers: We may share your information with trusted service providers who assist us in delivering our services, such as payment processors and IT support.
• Legal Requirements: We may disclose your information if required by law, or if we believe that such action is necessary to comply with legal processes, protect our rights, or ensure the safety of our customers.
• Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred to the new owners.
• Marketing and Promotional Purposes: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no security measures are completely foolproof, and we cannot guarantee the absolute security of your information.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct or update your personal information.
• Deletion: You can request that we delete your personal information, subject to certain legal limitations.
• Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.

7. Opt-In Requests

All OPT-IN requests include text messaging originator opt-in data and consent; this information will not be shared with third parties.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at info@rapidwrench.io.